Frequently Asked Questions.
Find the answer of your questions here
When measuring packaging dimensions, focus on the product’s three main dimensions: length, width, and depth. The method of measurement depends on the type of packaging:
- Rigid and corrugated packaging: Use internal dimensions to ensure the product fits perfectly inside and provides enough protection.
- Folding cartons and lighter packaging: While external dimensions are often used, it's recommended to follow industry standards and use internal dimensions to avoid any size mismatch issues.If you encounter any difficulties in measuring, feel free to contact our sales team for further guidance and assistance.
We offer a wide range of accessory options. If you have specific accessory needs or styles in mind, you can let us know, and our sales team will help you find the perfect match.
We offer basic design services for free, including simple graphic design, structural recommendations, process suggestions, and material recommendations. If you need more advanced design services, we can assign a senior designer to work with you, which will be a paid service.
Shipping Options
We offer sea, air, or courier shipping based on your specific needs. The shipping method will be tailored to your order details and destination.
Delivery Methods and Timeframes
Please note: Shipping times and costs may vary depending on the season.
- Sea Shipping
- Free on Board (FOB): Delivery to the domestic port (Port of Shanghai), 35 days.
- Cost, Insurance, and Freight (CIF): Delivery to a foreign port (as required by the customer), 35 days.
- Delivered Duty Paid (DDP) via Sea: Door-to-door service, including taxes, 40 days.
- Delivered Duty Unpaid (DDU) via Sea: Door-to-door service, excluding taxes, 40 days.
- Air Shipping
- Delivered Duty Paid (DDP) via Air: Door-to-door service, including taxes, 15 days.
- Delivered Duty Unpaid (DDU) via Air: Door-to-door service, excluding taxes, 15 days.
We currently offer two payment methods: wire transfer and PayPal. We only accept payments made to the three accounts listed on our website.
We strictly control the production process, from material selection to final shipment, with thorough quality inspections. We can provide video updates on the manufacturing process, and customers are welcome to conduct video audits of our facilities.
You can submit an inquiry through our website to contact our sales team. Please provide as many details as possible, such as reference images, dimensions, materials, quantity, and printing requirements, so we can offer a detailed quote and design support.
Absolutely. Our packaging can be fully customized to match your brand guidelines, including your brand colors, logo, and other design elements.
We offer various printing options such as screen printing, offset printing, and UV printing. We also provide decoration options like foil stamping, embossing, and surface finishes.
Yes, we encourage customers to request samples before mass production. The cost of a complete sample depends on the design and materials. If you need a white structural sample, it's free, and we can send videos and photos for your confirmation.
We provide a variety of materials, including but not limited to cardboard, corrugated paper, and art paper. You can choose the best material for your product.
Once the order is confirmed, our standard production time is 15 days. However, this can vary depending on the complexity and quantity of the order. Please contact our sales team for specific details.
The MOQ depends on machine setup costs and business structure. The minimum for rigid boxes is 500 pieces, while corrugated boxes, paperboard boxes, and shopping bags have a minimum of 1,000 pieces. If your order is below these quantities, the price will remain almost the same. The MOQ may also increase depending on the materials and design you choose.
Yes, we offer full customization services, allowing you to create boxes in any size and shape according to your needs.
