Frequently Asked Questions.

To efficiently complete your packaging production, please provide as much of the following information as possible:  

- Product Information: Products and uses that require packaging to help us understand your packaging needs.

- Product Dimensions: Clear length, width, height, or diameter dimensions for accurate design and production.  

- Packaging Structure: Specific types such as folding boxes, drawer boxes, or magnetic closure boxes.  

- Packaging Attributes: Requirements like premium rigid boxes, corrugated boxes, or cardboard boxes.  

- Material: Options such as cardboard, corrugated paper, specialty paper, or other material types.  

- Processes: Requirements like foil stamping, UV, embossing, or lamination.  

- Order Quantity: Specify the quantity to ensure it meets the minimum order requirement (500 for rigid boxes, 1000 for others).  

- Design Requirements: Indicate if you have ready design files or describe your design ideas.  

- Special Requirements: Such as inserts, decorative accessories (ribbons, tags), or eco-friendly certifications.  

- Delivery Time: Your timeline requirements.  

- Shipping Method: Specify whether you require courier, air freight, or sea freight arrangements.  

If any of the above key information is missing, we will need to discuss with you step by step. Please allow sufficient time and patiently work with us to finalize the details. This will help accelerate project progress and ensure the final results meet your expectations. The more detailed the information, the more efficient the process!

‍

The communication process for packaging production usually takes 3-5 working days, depending on the completeness of the information you provide and the speed of feedback. If you have a clear vision for your packaging and are willing to dedicate time to detailed discussions with us, we can help you develop a tailored solution more efficiently, ensuring quicker progress in design and production. A clear and detailed description of your requirements will significantly save time and enhance collaboration efficiency.

‍

Our online communication hours are from 8:30 AM to 5:00 PM China Standard Time, Monday to Saturday. For urgent matters, you can also contact us via WhatsApp or email, and we will respond within 8 hours at the latest.

‍

When measuring packaging dimensions, focus on the product’s three main dimensions: length, width, and depth. The method of measurement depends on the type of packaging:

• Rigid and corrugated packaging: Use internal dimensions to ensure the product fits perfectly inside and provides enough protection.
• Folding cartons and lighter packaging: While external dimensions are often used, it's recommended to follow industry standards and use internal dimensions to avoid any size mismatch issues.If you encounter any difficulties in measuring, feel free to contact our sales team for further guidance and assistance.

‍

We offer a wide range of accessory options. If you have specific accessory needs or styles in mind, you can let us know, and our sales team will help you find the perfect match.

We offer basic design services for free, including simple graphic design, structural recommendations, process suggestions, and material recommendations. If you need more advanced design services, we can assign a senior designer to work with you, which will be a paid service.

Shipping Options

We offer sea, air, or courier shipping based on your specific needs. The shipping method will be tailored to your order details and destination.

‍

Delivery Methods and Timeframes

Please note: Shipping times and costs may vary depending on the season.

• Sea Shipping
  • ‍Free on Board (FOB): Delivery to the domestic port (Port of Shanghai), 35 days.‍
  • Cost, Insurance, and Freight (CIF): Delivery to a foreign port (as required by the customer), 35 days.‍
  • Delivered Duty Paid (DDP) via Sea: Door-to-door service, including taxes, 40 days.‍
  • Delivered Duty Unpaid (DDU) via Sea: Door-to-door service, excluding taxes, 40 days.

• ‍Air Shipping
  • ‍Delivered Duty Paid (DDP) via Air: Door-to-door service, including taxes, 15 days.‍
  • Delivered Duty Unpaid (DDU) via Air: Door-to-door service, excluding taxes, 15 days.

We currently offer two payment methods: wire transfer and PayPal. We only accept payments made to the three accounts listed on our website.

We strictly control the production process, from material selection to final shipment, with thorough quality inspections. We can provide video updates on the manufacturing process, and customers are welcome to conduct video audits of our facilities.

You can submit an inquiry through our website to contact our sales team. Please provide as many details as possible, such as reference images, dimensions, materials, quantity, and printing requirements, so we can offer a detailed quote and design support.

Absolutely. Our packaging can be fully customized to match your brand guidelines, including your brand colors, logo, and other design elements.

We offer various printing options such as screen printing, offset printing, and UV printing. We also provide decoration options like foil stamping, embossing, and surface finishes.

Yes, we encourage customers to request samples before mass production. The cost of a complete sample depends on the design and materials. If you need a white structural sample, it's free, and we can send videos and photos for your confirmation.

We provide a variety of materials, including but not limited to cardboard, corrugated paper, and art paper. You can choose the best material for your product.

Once the order is confirmed, our standard production time is 15 days. However, this can vary depending on the complexity and quantity of the order. Please contact our sales team for specific details.

The MOQ depends on machine setup costs and business structure. The minimum for rigid boxes is 500 pieces, while corrugated boxes, paperboard boxes, and shopping bags have a minimum of 1,000 pieces. If your order is below these quantities, the price will remain almost the same. The MOQ may also increase depending on the materials and design you choose.

Yes, we offer full customization services, allowing you to create boxes in any size and shape according to your needs.